Privacy Policy

Last updated: 22 September 2026

This Privacy Policy explains how Sky-Vapes collects, uses, and shares personal information when you visit sky-vapes.co.uk, make a purchase, contact us, or otherwise use our services.

Information we collect

Depending on how you use the store, we may collect your name, billing and delivery addresses, email address, telephone number, order and transaction details, account information, messages you send us, device and browser information, IP address, and information about how you use the website. Payment information is processed securely by our payment providers; we do not ask you to send card details through our contact form.

How we use your information

We use personal information to process and deliver orders, take payment, provide customer support, manage returns and refunds, prevent fraud, maintain and improve the store, comply with legal obligations, and send marketing where you have consented or where otherwise permitted by law. Our legal bases may include performing our contract with you, complying with legal obligations, pursuing legitimate business interests, and your consent where required.

How we share information

We may share information with service providers that help us operate the store, including Shopify, payment processors, delivery companies, analytics providers, customer-support services, and professional advisers. We may also disclose information where required by law, to protect our rights, or as part of a business transfer. These providers may process information in countries outside the UK, subject to appropriate legal safeguards.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand store performance, prevent fraud, and support advertising where permitted. You can manage cookies through the consent options shown on the store and through your browser settings. Blocking some cookies may affect how the website works.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described here, including legal, tax, accounting, dispute-resolution, and fraud-prevention requirements. We use reasonable safeguards, but no method of online transmission or storage is completely secure.

Your UK data protection rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction of your personal information; object to certain processing; request data portability; and withdraw consent. You may also opt out of marketing at any time. To make a privacy request, use our Contact Us page. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve your concern.

Children

Our products and services are intended only for adults aged 18 and over. We do not knowingly sell vaping products to children.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page with a revised date.

Contact us

For privacy questions or requests, please use the Contact Us page on this website.