Refund Policy

Last updated: 22 September 2026

We want you to be clear about returns, cancellations, and refunds. This policy applies to purchases made from Sky-Vapes through sky-vapes.co.uk and does not limit your statutory rights.

Changing your mind

If you are a UK consumer, you normally have the right to cancel an online order within 14 days after the day you receive the goods. To exercise this right, contact us through our Contact Us page within that period and clearly tell us that you wish to cancel.

After notifying us, you must return the goods without undue delay and no later than 14 days after telling us you are cancelling. Please wait for return instructions before sending anything. You are responsible for the goods until they reach the return destination, so we recommend using suitable packaging and a tracked service.

Return condition and exclusions

Returned goods should be unused, complete, and in their original condition and packaging. You may inspect an item as you reasonably would in a shop, but we may reduce a refund if handling beyond that causes a loss in value.

For health and hygiene reasons, sealed goods that are not suitable for return may be excluded from the right to cancel after the seal has been broken. This can include certain vaping products, mouthpieces, e-liquids, coils, pods, and similar consumable or hygiene-sensitive items where applicable. Personalised goods and other items excluded by law may also be non-returnable.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or is not what you ordered, contact us as soon as possible with your order number and a description of the issue. Photos or video may help us assess the problem. UK consumers have legal rights in relation to faulty or misdescribed goods, and nothing in this policy affects those rights.

Do not dispose of an item before contacting us, as we may need it returned or inspected. Where the item is confirmed as faulty, damaged on arrival, or supplied incorrectly, we will provide an appropriate remedy and cover reasonable return costs where required.

Refunds

When a refund is due following cancellation, we will refund the amount paid for the returned goods and the cost of the least expensive standard delivery option offered for the order, where required by law. Extra delivery costs for an upgraded service are not normally refundable.

We may withhold the refund until we receive the goods back or you provide evidence that they have been sent, whichever occurs first. Refunds are normally issued to the original payment method within 14 days after that point. Your bank or payment provider may take additional time to show the funds in your account.

Return postage

For a change-of-mind return, you are normally responsible for return postage costs. If goods are faulty, damaged on arrival, or incorrect, we will cover reasonable return costs where required by law.

Order cancellations before dispatch

If you want to cancel before your order is dispatched, contact us promptly. We will try to stop the shipment, but this may not be possible once processing has begun. If the order has already been dispatched, the standard returns process applies.

How to request a return

Use our Contact Us page and include your name, order number, the item you want to return, and the reason for the request. We will reply with the next steps and return instructions. Please do not send a return without contacting us first.